returns / refunds
our policy and delivery information
We believe customers are the backbone to any business so if you’re not happy, we will do everything we can to make it right!
FRESH FLORALS - Due to their perishable nature we DO NOT allow returns/refunds.
DRIED FLORALS - If you’re not happy with your dried floral or lifestyle product purchase, you must contact Rhett & Roone within 24 hours of delivery and submit a photo of the product. From there, Rhett & Roone will use their discretion on how to make it right.
DELIVERY + SHIPPING - Once flowers leave the store premises, Rhett & Roone is no longer responsible for damages or mishandling that may occur. This includes cold weather / overheating if the recipient is unable to bring the flowers inside at the time of delivery. We always make our best efforts to place the flower delivery in a protected area and will notify the recipient of the delivery if no one is home to receive them.